At SoakTree, we understand that plans can change, and sometimes you may need to cancel your order. We strive to make this process as simple and hassle-free as possible. Please take a moment to review our cancellation policy below:
1. Cancellation Timeframe:
- You can cancel your order within 24 hours of placing it.
- Once the 24-hour window has passed, your order will be processed, and cancellation may not be possible.
2. How to Cancel:
- Log in to your SoakTree account.
- Go to your order history.
- Find the order you wish to cancel and click on the cancellation option.
3. Refund Process:
- If your order is canceled within the stipulated time, we will initiate a refund to your original payment method.
- Please allow 5-7 business days for the refund to reflect in your account.
4. Non-Cancellable Items:
- Some products may not be eligible for cancellation due to their nature or personalized features.
- Please check the product description for cancellation eligibility.
5. Contact Support:
- If you encounter any issues or have questions about canceling your order, feel free to reach out to our customer support team at [support@soaktree.com].
- Our team will be happy to assist you.
6. Out-of-Stock Items:
- In rare cases, if an item becomes unavailable after you place your order, we will notify you and process a full refund.
7. Changes to Orders:
- Unfortunately, we cannot guarantee changes to your order once it is placed. Please review your order carefully before confirming the purchase.
At SoakTree, we value your satisfaction and aim to provide a seamless shopping experience. If you have any further questions or concerns, please don’t hesitate to contact us. Thank you for choosing SoakTree – where fashion meets convenience!