At SoakTree, we understand that plans can change, and sometimes you may need to cancel your order. We strive to make this process as simple and hassle-free as possible. Please take a moment to review our cancellation policy below:

1. Cancellation Timeframe:

  • You can cancel your order within 24 hours of placing it.
  • Once the 24-hour window has passed, your order will be processed, and cancellation may not be possible.

2. How to Cancel:

  • Log in to your SoakTree account.
  • Go to your order history.
  • Find the order you wish to cancel and click on the cancellation option.

3. Refund Process:

  • If your order is canceled within the stipulated time, we will initiate a refund to your original payment method.
  • Please allow 5-7 business days for the refund to reflect in your account.

4. Non-Cancellable Items:

  • Some products may not be eligible for cancellation due to their nature or personalized features.
  • Please check the product description for cancellation eligibility.

5. Contact Support:

  • If you encounter any issues or have questions about canceling your order, feel free to reach out to our customer support team at [].
  • Our team will be happy to assist you.

6. Out-of-Stock Items:

  • In rare cases, if an item becomes unavailable after you place your order, we will notify you and process a full refund.

7. Changes to Orders:

  • Unfortunately, we cannot guarantee changes to your order once it is placed. Please review your order carefully before confirming the purchase.

At SoakTree, we value your satisfaction and aim to provide a seamless shopping experience. If you have any further questions or concerns, please don’t hesitate to contact us. Thank you for choosing SoakTree – where fashion meets convenience!

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